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Privacy Policy

A legal disclaimer

Your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information when you visit our website www.litshorses.com, book an experience, or communicate with us.

What Type of Information We Collect

We receive, collect, and store any information you enter on our website or provide to us in any other way. This may include:

  • Personal details such as name, email address, phone number, and billing information.

  • Booking details such as preferred date, riding level, group size, and special requests.

  • Payment information, processed securely through our payment providers (we never store complete credit-card data).

  • Automatically collected data, including IP address, browser type, time zone, device, and site-usage statistics (via cookies and analytics).

  • Optional information such as comments, feedback, reviews, and photos you choose to share.

How We Collect Information

We collect personal information when you:

  • Submit a booking or contact form on our website.

  • Communicate with us via email, WhatsApp, or social media.

  • Complete the waiver form available in the email of confirmation.

Why We Collect Personal Information

We collect and process personal data to:

  • Provide, operate, and manage our services and bookings.

  • Communicate with visitors and clients.

  • Confirm reservations, process payments, and issue invoices.

  • Send updates, confirmations, or service-related messages.

  • Improve our website and customer experience.

  • Comply with legal, tax, and insurance obligations.

How We Store, Use, Share, and Disclose Information

Our company is hosted on the Wix.com platform, which provides us with the online infrastructure to present our services and accept bookings.
Your data may be stored through Wix.com’s secure data storage, databases, and general applications. Wix stores your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com adhere to PCI-DSS standards managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover), ensuring secure handling of credit-card information.

We may share limited personal data only with:

  • Service providers (e.g., payment processors, booking tools, or insurers) to complete your transaction.

  • Authorities, if required by law.

How We Communicate with You

We may contact you to:

  • Confirm or manage your bookings.

  • Send updates, reminders, or follow-ups related to your experience.

  • Request feedback or reviews.

  • Inform you of important policy or schedule changes.

We communicate mainly via email, phone, Instagram, TikTok or WhatsApp.

Cookies and Other Tracking Tools

Our website uses cookies to ensure proper functionality and improve user experience.
Cookies collect information such as session duration, page visits, and navigation paths.

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Third-party applications like Google Analytics or apps installed via the Wix App Market may also place cookies or use other tracking technologies. These services have their own privacy policies governing how they collect and store data.

How to Withdraw Your Consent

We receive, collect, and store any information you enter on our website or provide to us in any other way. This may include:

  • Personal details such as name, email address, phone number, and billing information.

  • Booking details such as preferred date, riding level, group size, and special requests.

  • Payment information, processed securely through our payment providers (we never store complete credit-card data).

  • Automatically collected data, including IP address, browser type, time zone, device, and site-usage statistics (via cookies and analytics).

  • Optional information such as comments, feedback, reviews, and photos you choose to share.

How We Collect Information

If you no longer want us to process your data, you can request deletion or modification at any time by contacting us:

 litshorsesadm@gmail.com

Data Retention and Security

We retain personal information only as long as necessary to fulfil the purposes described in this policy or as required by law.

 

We apply reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. Payment data is encrypted and handled solely by secure third-party processors.

How We Store, Use, Share, and Disclose Information

You have the right to:

  • Access the data we hold about you.

  • Request correction or deletion of your information.

  • Withdraw consent or restrict processing.

  • Request a copy (data portability).

To exercise any of these rights, email us at litshorsesadm@gmail.com

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately once posted on this page.
If we make significant updates, we will note the revision date above and, if appropriate, notify you by email.
We encourage you to review this page periodically.

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